Privacy Policy

Depending on how a user interacts with PREVA, we may collect information such as:

Account Information

• Name
• Email address
• Mobile number
• Authentication and account information

Profile and Relationship Information

• User relationship to a real-estate project, such as prospect, buyer, owner, or resident where applicable
• Account preferences and profile information

Ratings and Reviews

• Project ratings
• Review content
• Rating criteria
• Relationship information associated with a submitted rating or review
• Review history and moderation status where applicable

Property Interest Information

• Projects or locations a user expresses interest in
• Budget range
• Purchase purpose
• Preferred unit type
• Expected purchase timeline
• Other information voluntarily submitted through customer-intent or enquiry forms

Communications

• Contact-form submissions
• Messages sent through supported PREVA communication features
• Requests relating to developer/company access, reviews, disputes, or support

Technical and Usage Information

• Pages viewed
• Searches
• Filters
• Comparison activity
• Interaction events
• Device/browser information
• Language
• Referral or campaign information where available
• Other first-party usage information required to operate, secure, understand, and improve PREVA

PREVA should not request unnecessary sensitive personal information through ordinary platform flows.

PREVA may use information to:

• Create and manage user accounts.
• Authenticate users and protect account access.
• Enable ratings and reviews.
• Verify or assess user/project relationships where applicable.
• Operate project, developer, city, comparison, and discovery features.
• Process enquiries and customer-interest submissions.
• Provide customer, developer, and administrative platform functionality.
• Moderate reviews and investigate reports or disputes.
• Produce aggregated analytics and intelligence.
• Understand how PREVA is used and improve the platform.
• Detect abuse, fraud, manipulation, or security threats.
• Communicate with users regarding their account, submissions, or support requests.
• Comply with applicable legal and regulatory requirements.

PREVA may associate a rating or review internally with the account that submitted it in order to:

• enforce platform rules;
• reduce duplicate or abusive submissions;
• support moderation;
• maintain review history;
• investigate disputes where appropriate.

Public presentation of reviews should follow PREVA's current privacy and moderation rules.

PREVA does not need to publicly expose a customer's personal contact details for a review to be displayed.

When users voluntarily provide information about their property interests, PREVA may use that information to provide relevant platform functionality and to produce aggregated insights.

Where a user explicitly consents to being contacted or to sharing an enquiry with an appropriate developer or representative, PREVA may process the information for that purpose.

Submitting customer-intent information does not automatically mean that all personal contact information becomes public.

A developer or representative may request contact with a customer where the platform supports that workflow.

PREVA should not disclose a customer's private contact information solely because a developer requests it.

Where the product requires customer approval before contact details are shared, that approval must be respected.

PREVA may collect first-party usage events such as:

• page views;
• searches;
• filters;
• project/developer/city views;
• comparisons;
• rating or review interactions;
• enquiry or intent submissions;
• contact actions.

These events may be used for:

platform analytics, performance measurement, product improvement, aggregated intelligence, security, and reporting.

Where PREVA provides aggregated analytics to developers or other authorized users, privacy thresholds and access controls may be applied to reduce the risk of exposing individual user activity.

PREVA may use third-party infrastructure or service providers required to operate the platform.

These may include services for:

• hosting and application infrastructure;
• databases;
• authentication;
• communications;
• analytics;
• security;
• email;
• messaging;
• other operational functions.

Only describe a specific provider publicly when that provider is actually configured and disclosure is appropriate.

Do not populate this policy with providers that are merely planned or disabled.

PREVA does not sell personal user data to advertisers.

PREVA may share or process information only where reasonably required for:

• providing requested platform functionality;
• processing a user-authorized enquiry;
• operating infrastructure through service providers;
• protecting PREVA, its users, or the platform;
• investigating abuse or disputes;
• complying with applicable law or lawful requests.

Paid developer subscriptions must not grant unrestricted access to individual customer personal data.

PREVA may retain information for as long as reasonably necessary to:

• provide platform functionality;
• maintain account and review integrity;
• resolve disputes;
• protect the platform;
• comply with applicable legal obligations.

Different categories of information may require different retention periods.

Where specific automated retention controls exist in PREVA, continue to honor them.

Do not invent fixed retention periods that are not actually implemented.

PREVA uses reasonable technical and organizational measures intended to protect platform information.

However, no internet-based system can guarantee absolute security.

Users are responsible for protecting their login credentials and should notify PREVA if they believe their account has been compromised.

Subject to applicable law and the nature of the request, users may contact PREVA regarding:

• access to personal information;
• correction of inaccurate information;
• account or personal-data questions;
• deletion requests where legally and technically applicable;
• concerns regarding how information is used;
• review or communication privacy issues.

Requests should be submitted through PREVA's official Contact channel.

PREVA may need to verify the requester's identity before processing certain requests.

PREVA is intended for users capable of engaging with real-estate information and services.

The platform is not intentionally designed to collect personal information from children.

If PREVA becomes aware that personal information has been submitted by a child in circumstances where it should not have been collected, PREVA may take appropriate steps to address it.

PREVA may update this Privacy Policy as the platform, its services, or legal requirements evolve.

The current version should display its effective/last-updated date.

Material changes should be communicated where appropriate.

Questions or requests regarding this Privacy Policy may be submitted through PREVA's official Contact page.